FAIRTIQ is an innovative, dynamic company that makes traveling by public transport easier than ever before. The FAIRTIQ app offers the easiest and smartest ticket – for travelers, transport companies and associations. Following the successful launch in Switzerland, new markets are now being opened so that public transport travellers can benefit from the innovative solution internationally as well.
tpf is the founding partner of FAIRTIQ. Tpf is responsible for the billing of the travels made for FAIRTIQ. tpf is also responsible for the payment processing of the transport companies affiliated with FAIRTIQ.
During the ticket check the identity is thoroughly checked by the control staff. The validity of the information is also verified. If your identity card or phone has been stolen, contact the police notice directly at firstname.lastname@example.org.
FAIRTIQ has over 200 algorithms that eliminate false records. Furthermore, the trips are further plausible. Therefore, false records can be almost ruled out. With more than 150'000 rides per day (as of 06.23), the error rate is within the one-digit promille range. Of course, it is also continuously verified whether the trip has been interrupted or terminated. Besides, the app has the Smartstop function, which automatically ends your ride.
If you still feel that there is a false recording, please contact FAIRTIQ directly about the faulty trip with Report a problem with this trip.
Criminal prosecution remains reserved according to Art. 20 of the Passenger Transport Act (PBG), i.e. in addition to the payment of the fee as compensation for the administrative effort and the loss of income, the traveller must count on additional criminal proceedings. The relevant penal provisions are contained in Art. 57 PBG and in the Penal Code.
We very much regret that we were unable to provide you with the FAQ. We are happy to be available from Monday to Friday from 8h to 12h and from 14h to 17h at 031.330.49.45 or via email@example.com.