Fairtiq

1. What/who is Fairtiq?

FAIRTIQ is an innovative, dynamic company that makes traveling by public transport easier than ever before. The FAIRTIQ app offers the easiest and smartest ticket – for travelers, transport companies and associations. Following the successful launch in Switzerland, new markets are now being opened so that public transport travellers can benefit from the innovative solution internationally as well.

2. Why did I receive an invoice from tpf?

tpf is the founding partner of FAIRTIQ. Tpf is responsible for the billing of the travels made for FAIRTIQ. tpf is also responsible for the payment processing of the transport companies affiliated with FAIRTIQ.

3. Why do I receive mail from you?

Inkasso Küng AG has been mandated to carry out the collection of unpaid customer bills. Inkasso Küng AG has undergone a strict Movi+ certification process and is an official TPcollect partner.

4. What is your account link to the costs incurred?

It is best to use the deposit form sent to you. If you no longer have it, the available amount can be transferred directly to IBAN CH7509000000300076056, please mention our reference number (see sample) or contact us directly (see question nr. 11).

5. Can I pay the claim in splits?

The Certified Invoice Process allows payments to be made under certain conditions. Please contact us directly (see question no. 11). In any case, mention our reference number (vgl. Muster).

6. Are the costs at all due?

Please compare the answer to Question 10.

7. When and where was the trip?

Detailed information about the travels made can be found in the invoice sent to you. If you need more information, please contact inkassotest@fairtiq.com.

8. I have not travelled, someone has used my identity or stolen my ID card or my phone.

During the ticket check the identity is thoroughly checked by the control staff. The validity of the information is also verified. If your identity card or phone has been stolen, contact the police notice directly at inkassotest@fairtiq.com.

9. The travel record is incorrect or I forgot to swipe.

FAIRTIQ has over 200 algorithms that eliminate false records. Furthermore, the trips are further plausible. Therefore, false records can be almost ruled out. With more than 150'000 rides per day (as of 06.23), the error rate is within the one-digit promille range. Of course, it is also continuously verified whether the trip has been interrupted or terminated. Besides, the app has the Smartstop function, which automatically ends your ride.

If you still feel that there is a false recording, please contact FAIRTIQ directly about the faulty trip with Report a problem with this trip.

10. I have received a penalty order, why do I have to pay both?

Criminal prosecution remains reserved according to Art. 20 of the Passenger Transport Act (PBG), i.e. in addition to the payment of the fee as compensation for the administrative effort and the loss of income, the traveller must count on additional criminal proceedings. The relevant penal provisions are contained in Art. 57 PBG and in the Penal Code.

11. My question has not been answered, what do I do now?

We very much regret that we were unable to provide you with the FAQ. We are happy to be available from Monday to Friday from 8h to 12h and from 14h to 17h at 031.330.49.45 or via inkassotest@inkassokueng.ch.