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1. Payment

It's best to use the payment slip sent to you. If you no longer have it, you can transfer the outstanding amount directly to the account with IBAN CH7509000000300076056. In any case, please quote our reference number (see the example) or contact us directly. (Please see My request was not answered. What do I do now?)

2. Payment in instalments

In principle it is possible to pay in instalments. Please note, however, that the amount of the instalments must be in a reasonable relation to the claim: basically each instalment should cover at least 10 % of the total outstanding amount. If you don't pay an instalment or you pay it late, we will demand immediate payment of the entire balance, plus a surcharge of CHF 15.00 per instalment. You can transfer the first instalment immediately using one of the payment options unter «Payment». We will send you further payment slips after we receive the first instalment.

3. Payment plan

We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doing continuing education or are ill) we can put your dossier on hold and enable you to pay off the claim in the future. Please note, however, that we consider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. If you apply for a payment plan you should include documentation about your current situation so that we can consider your proposal.

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4. Settlement of claims and counterclaims

Under certain circumstances (excluding, for example, claims related to mandatory basic health insurance), it may be possible to agree on an amicable settlement of all claims and counterclaims. If you intend to propose a settlement, bear in mind that the higher the figure you suggest, the more likely it is to be accepted. Please include full documentation with your application, especially documents related to your financial situation, so that we can examine your offer in depth.

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5. Suspending debt collection

We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doinig continuing education or are ill) it may be possible to agree to put the debt collection procedure on hold and enable you to pay off the claim in the future.

Please note, however, that we vonsider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. Please include full documentation with your application for suspension, especially documents related to your financial situation, so that we can examine your offer in depth.

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6. Request callback

7. Contact and upload form

8. Cancelling debt collection

If we initiated a procedure to collect a debt from you and you would like to have paid the full debt in question, you will be charged a cancellation fee of CHF 99.00 to cover our approval of the cancellation and the resulting expenses. As soon as we have received this fee and any outstanding balance owed by you, you will receive confirmation from us that the procedure has been cancelled. To ensure prompt payment, please also see «Payment».

9. Claim already paid?

It may be that you've already made a payment and we have no knowledge of it. In this case, please use the web form below to send us proof of payment.

10. Claim disputed?

Please let us know if you believe that this claim does not concern you or isn't justified. We'll be glad to consider your case.

Communication

11. Complaints

As a member of Inkasso Suisse, Inkasso Küng AG is subject to a strict code of conduct regulating the debt collection trade and the handling of debtors. You can report your complaint directly to us using the form below. After four weeks at the latest, you will receive the results (or an interim report) of our internal audit in writing.

This rule does not apply to complaints that are made in an inappropriate form (particularly if they are disrespectful and which have obviously been made merely to delay the collection procedure.

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12. Inkasso Suisse complaints office

If we have not dealt with your request as described in the «Complaints» section, you are free to go to the Inkasso Suisse complaints office.

Inkasso Suisse complaints office

Glättli Rechtsanwälte AG
Advokatur und Notariat
Martin Disteli-Strasse 9
Postfach 768
4601 Olten

13. Data Protection Declaration

Data Protection Declaration

14. My request was not answered. What do I do now?

We're sorry you couldn't find what you needed in our FAQ. You can reach us anytime from Monday to Friday from 8h to 12h and 14h to 17h at 031.330.49.45 or via email.