Recived a reminder?
1. Payment
It's best to use the payment slip sent to you. If you no longer have it, you can transfer the outstanding amount directly to the account with IBAN CH7509000000300076056. In any case, please quote our reference number (see the example) or contact us directly. (Please see My request was not answered. What do I do now?)
2. Payment in instalments
In principle it is possible to pay in instalments. Please note, however, that the amount of the instalments must be in a reasonable relation to the claim: basically each instalment should cover at least 10 % of the total outstanding amount. If you don't pay an instalment or you pay it late, we will demand immediate payment of the entire balance, plus a surcharge of CHF 10.00 per instalment. You can transfer the first instalment immediately using one of the payment options unter «Payment». We will send you further payment slips after we receive the first instalment.
3. Payment plan
We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doing continuing education or are ill) we can put your dossier on hold and enable you to pay off the claim in the future. Please note, however, that we consider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. If you apply for a payment plan you should include documentation about your current situation so that we can consider your proposal.
4. Settlement of claims and counterclaims
Under certain circumstances (excluding, for example, claims related to mandatory basic health insurance), it may be possible to agree on an amicable settlement of all claims and counterclaims. If you intend to propose a settlement, bear in mind that the higher the figure you suggest, the more likely it is to be accepted. Please include full documentation with your application, especially documents related to your financial situation, so that we can examine your offer in depth.
5. Suspending debt collection
We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doinig continuing education or are ill) it may be possible to agree to put the debt collection procedure on hold and enable you to pay off the claim in the future.
Please note, however, that we vonsider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. Please include full documentation with your application for suspension, especially documents related to your financial situation, so that we can examine your offer in depth.
6. Request callback
7. Contact and upload form
8. Cancelling debt collection
If we initiated a procedure to collect a debt from you and you would like to have paid the full debt in question, you will be charged a cancellation fee of CHF 89.00 to cover our approval of the cancellation and the resulting expenses. As soon as we have received this fee and any outstanding balance owed by you, you will receive confirmation from us that the procedure has been cancelled. To ensure prompt payment, please also see «Payment».
9. Claim already paid?
It may be that you've already made a payment and we have no knowledge of it. In this case, please use the web form below to send us proof of payment.
10. Claim disputed?
Please let us know if you believe that this claim does not concern you or isn't justified. We'll be glad to consider your case.
11. Complaints
As a member of Inkasso Suisse, Inkasso Küng AG is subject to a strict code of conduct regulating the debt collection trade and the handling of debtors. You can report your complaint directly to us using the form below. After four weeks at the latest, you will receive the results (or an interim report) of our internal audit in writing. No further debt collection is being investigated (unless the limitation period has to be interrupted).
This rule does not apply to complaints that are made in an inappropriate form (particularly if they are disrespectful and which have obviously been made merely to delay the collection procedure.
12. Inkasso Suisse complaints office
If we have not dealt with your request as described in the «Complaints» section, you are free to go to the Inkasso Suisse complaints office.
Inkasso Suisse complaints office
Glättli Rechtsanwälte AG
Advokatur und Notariat
Martin Disteli-Strasse 9
Postfach 768
4601 Olten
13. Data Protection Declaration
The data that we have stored for your person/company come from our client and possibly from existing stock information. The data are processed in detail from the letter of formal notice.
The purpose of processing the data contained in the reminder is to protect the creditors (preserving the legitimate interests of the claimant in the reminder and protecting the general credit operations from credit losses). The legal basis for processing is Article 4 (1), 13 (2 a, c) FADP; for the EU area Article 6 (1f) EU GDPR.
Another purpose of the processing is the use of data in the provision of information about your person/company. In this case, the data on the claim, also in accordance with Article 13 (2c) FADP; for the EU area § 31 BDSG to CRIF for the purpose of use in the provision of information. If the claim is not disputed, the data on this debt collection procedure can be taken into account by the CRIF credit rating agency when determining a probability value on the ability to pay and willingsness to pay.
If necessary to collect the claim, the data may be transmitted to the following categories of recipients: courts, lawyers, bailiffs, third party debtors, etc. If the data are transmitted to countries outside the EU, this will be done on the basis of the so-called Standard contract clauses, which can be viewed or sent to the following link
http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32001D0497&from=EN.
Processing takes place on the basis of the legitimate interest that our client has in asserting the claim. The data are stored as long as their knowledge is necessary for the fulfillment of the purpose of the storage.
You have a right to information about the personal data stored by us. Insofar as the data stored about you should be wrong, you are entitled to correction or deletion. If it is not possible to determine immediately whether the data is incorrect or correct, you are entitled to block the relevant data until clarification. If your data is incomplete, you are entitled to complete the data.
If you have any further questions, please contact Inkasso Küng AG, data protection officer, Postfach 306, CH-3000 Bern 22.
Right to contradict:
The processing of the data stored by us takes place for compelling legitimate reasons of creditor and credit protection, whose interests, rights and freedoms regularly predominate, or serves the assertion, exercise or defense of legal claims. Only for reasons that arise from a particular situation that you have and must be proven, you can object to the processing of your data. If such special reasons can be proven, the data will no longer be processed. Insofar as we use the data to assert the legal claim of our client, you can not object to the processing effectively.
In connection with the disclosure of data on this claim to CRIF, we would like to refer to the following information pages on the Internet: www.crif.com/de/datenschutzerklaerung or www.crif.com. On these information pages you can find out more about the further use of your claim data by these credit bureaus.
14. My request was not answered. What do I do now?
We're sorry you couldn't find what you needed in our FAQ. You can reach us anytime from Monday to Friday from 8h to 12h and 14h to 17h at 031.330.49.45 or via email.