1. Why do I receive mail from you?

2. What is your account details for paying the costs incurred?

3. Can I pay the claim in installments?

4. Are the costs actually owed?

5. When and where was the trip?

6. I did not travel, someone used my identity or stole my identity card.

7. I received a penalty order, why do I have to pay for both?

8. Will my journey without a valid ticket be registered?

9. My question was not answered, what am I going to do?